Terms of Service


The Forever Gold website (“Website” or “Site”) at www.forevergold.com.sg provides its services to you subject to the notices, terms, and conditions that herein may be modified from time to time in this agreement under which you may use and access the website. The terms and conditions apply to all visitors and users of Forever Gold’s website, the home page of which is at www.forevergold.com.sg. Forever Gold offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions, and policies referenced herein and/or made available by hyperlink. For the avoidance of doubt, any reference to “Product” has the same meaning as “Service” as defined herein. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

In the event of a violation of these rules and regulations, Forever Gold reserves the right to seek all remedies available by law, and in equity. Please refer to this page frequently to review our current terms and conditions of use.

I confirm that by accessing, browsing, and otherwise using this Site, I accept all the terms and conditions (without modification) in this agreement.

1. General Conditions

We reserve the right to refuse service to anyone for any reason without further reference or notice to you at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve:

A. Transmissions over various networks; and

B. Changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. We will, insofar as it is reasonable, ensure that your personal data and/or information does not contravene the Personal Data Protection Act 2012 of Singapore (PDPA).

You agree not to use, reproduce, prepare derivative works from, display, further develop, duplicate, copy, sell, resell, or commercially exploit any portion of the service, use of the service, or access to the service or any contact via any channels through which the service is provided, without express written permission by us.

You may not misuse the website in any way such as by transmitting or distributing any malware or virus, in any form, which is malicious, technologically harmful, in breach of confidence, or offensive. Criminal misuse of the website is strictly prohibited. No person may hack into any aspect of the website, corrupt data, infringe any person’s proprietary rights, send unsolicited material or in any way interfere with the performance or functionality of any computer facilities access through the website. Any breach of these provisions shall be construed as a criminal act under applicable laws, including under applicable laws, and offenders shall be subject to the strict penalties imposed therein.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

2. Use of the Site

Forever Gold may assign a password and account to you for identification, to enable your access and usage of certain portions of this website. Each time you use a password or identification, you will be deemed to be authorised to access and use the Site in a manner consistent with the terms and conditions of this agreement, and Forever Gold has no obligation to investigate the authorisation or source of any such access or use of the Site. You are solely responsible for the protection, security, and confidentiality of your password and identification assigned, and for restricting access to your account. You agree to accept all responsibility for all activities that occur under your account or password. You shall immediately notify us of any use of your password or identification or any other breach or threatened breach of this Site’s security.

You will be solely responsible for all access to and use of this Site by anyone using this password and identification whether or not such access to and use of this Site (including all obligations, communications, and transmissions) is actually authorised by you.

Forever Gold reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Forever Gold believes that the conduct by the customer violates applicable law or is harmful to Forever Gold’s interests.

For your security, we advise that you never send anyone your entire credit card number. We strongly recommend you to cover all digits of the credit card numbers except for the last four digits, and to cover the CVV code at the back of your credit card when submitting credit card information.

If you receive a suspicious email with a link to update your account information, do not click on the link. Instead, go directly to www.forevergold.com.sg and then to your account.

If you are contacted by, or receive an unsolicited email from an unknown entity and are asked to confirm or provide your password or personal and/or banking information, please disregard the request and contact us at sales@forevergold.com.sg.

3. Site Content and Trademark

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, HTML code, scripts, written and other materials that appear as part of the Site are copyrights, trademarks, and/or other intellectual properties owned, controlled, or licensed by Forever Gold.

The Site as a whole is protected by copyright and all worldwide rights, titles, and interests in and to the Site are owned by Forever Gold. Any unauthorised copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited. All rights not expressly granted in writing are reserved by Forever Gold.

The contents and collection of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. Forever Gold and its affiliated companies retain all rights regarding their trademarks, trade names, and brand names.

These marks, names, and/or all associated logos or images, are registered and/or common law trademarks of Forever Gold. You are also advised that Forever Gold will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.

4. Prohibited Uses

You are prohibited from using the Site or its content:

  • For any unlawful purpose;
  • To solicit others to perform or participate in any unlawful acts;
  • To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • To submit false or misleading information;
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • To collect or track the personal information of others;
  • To spam, phish, pharm, pretext, spider, crawl, or scrape;
  • For any obscene or immoral purpose; or
  • To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses without further reference or notice to you. For the avoidance of doubt, we shall not be in any way responsible or a party to your violation of any of the prohibited uses.

5. Intellectual Property

All text, graphics, button icons, logos, trademarks, audio clips, video, clips, and software belong exclusively to Forever Gold. All software used on this Site is the property of Forever Gold or its software suppliers. Other slogans, tradenames, or service marks from Forever Gold are prohibited unless permitted in written consent. You are not allowed to use Forever Gold’s trademarks in any manner that disparages, discredits, or causes confusion in any way.

6. Rights of Customer Data

You acknowledge and agree that Forever Gold may store, use, reproduce, modify, and transfer to its third-parties customer data, including personal data, solely in connection with delivering the Services of Forever Gold. You further acknowledge and agree that Forever Gold may store, use, reproduce, modify, and transfer data that is not related to an identified or identifiable natural person, including aggregated or de-identified data, without limitation, for its internal business purposes, including but not limited to such purposes as analytics, quality assurance, product and service improvement, and new product and service development.

7. Personal Information

Your submission of personal information through purchase of products, website, forms, and marketing initiatives is governed by our Privacy Policy. To view our Privacy Policy, please go to www.forevergold.com.sg.

8. Personal Data Protection Act 2012 (PDPA)

We will, insofar as it is mandated by law under the PDPA and/or it is reasonable, ensure that our obligations and processes are maintained and adhere to the PDPA. Subject to the exceptions referred to in our Privacy Policy, you have the right to request access to a copy of your personal data which we may hold about you or information about the ways in which we use or disclose your personal data.

We will maintain appropriate administrative, physical, and technical organisational measures to protect the security of the data or content that you input into our Services. You are responsible for complying with all applicable data protection laws in respect to your use of Forever Gold’s Services, and with regard to the processing of personal data you provide to Forever Gold through the Services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Forever Gold and its affiliates, officers, directors, employees, shareholders, information providers, suppliers, and licensees from and against any and all liability and costs, including, without limitation, incurred by the indemnified parties in connection with any claim arising out of:

  • Your access and/or use of the Site
  • Any breach of any of these conditions by you or any user of your account, and;
  • Any allegation, which, if true, would constitute a breach of any of these conditions by you or any user of your account.

10. Limitation of Liability

In no event will Forever Gold, its affiliates, officers, directors, employees, shareholders, information providers, suppliers, and licensees be liable for (a) any damages of any nature whatsoever resulting from, or related to, the loss, delay, or inability to use the Site (including, without limitation, any content), the loss of any content obtained through the Site and/or (b) any indirect, consequential, special, incidental or punitive damages whatsoever including, without limitation, damages for loss of profits arising out of or in any way connected with these conditions and/or otherwise arising out of the use or performance of the Site (including, without limitation, any content), in each of the (a) and (b) above, whether based in contract, tort, negligence, strict liability or otherwise and even if Forever Gold, its affiliates, officers, directors, employees, shareholders, information providers, suppliers, and licensees have been advised of the possibility of such damages.

Forever Gold does not warrant that the content will be uninterrupted or error free.

To the maximum extent permitted by law, Forever Gold will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

11. Governing Law and Jurisdiction

The Site is hosted on servers located in Singapore. This Agreement is governed by the laws of Singapore. In the event you desire to initiate any suit against Forever Gold, arising out of or relating to the Site (including, without limitation, the Content of the Site) and/or this Agreement, you agree to bring such suit in the courts sitting in Singapore.

You further agree that we may initiate a suit against you arising out of or relating to the Site (including, without limitation, the Content of the Site) and/or these Conditions in such courts and you hereby waive all rights you may have or which may hereafter arise to contest jurisdiction or venue in such courts.

12. Disputes

Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to an arbitrator in Singapore, except that to the extent you have in any manner violated or threatened to violate Forever Gold’s intellectual property rights, Forever Gold may seek injunctive or other appropriate relief in Singapore.

You hereby consent to submit to jurisdiction of the Singapore courts. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise.

13. Disclaimer

In no event will Forever Gold or any of its affiliated entities be liable to any party for any direct, indirect, special, punitive, incidental, exemplary or consequential damages for use of this Site or any other hyperlinked websites.

Even if Forever Gold has been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the Site.

These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy.

14. No Warranties

We make no representation that materials or Content available through the Site are appropriate or available for use outside Singapore and access to them from territories where their contents are illegal is prohibited.

Some jurisdictions do not allow implied warranties to be excluded or modified, so not all of the above limitations may apply to you.

The Site is controlled, operated and administered by us from our offices within Singapore.

Any content downloaded or otherwise obtained through the use of the Site is done at your sole discretion and risk. We and our suppliers hereby disclaim any and all warranties and representations, whether expressed or implied, oral or written, including, without limitation, any and all implied warranties of merchantability, reasonable care, compatibility, security, quality, timeliness, availability, completeness, reliability, accuracy, and/or fitness for a particular purpose (whether or not we and/or any of our suppliers know, have reason to know, have been advised, or are otherwise in fact aware of any such purpose), in each instance in respect of the Site (including, without limitation, all content).

Furthermore, we expressly disclaim any and all warranties of title and/or non-infringement in respect of the Site (including, without limitation, all content).

15. Links and Third-Party Sites

This Site may contain links to other Sites on the Internet that are owned and operated by third parties.

You acknowledge that Forever Gold is not responsible for the operation of or content located on or through any such Site.

To the extent that this Site contains links to outside services and resources, the availability and content of which Forever Gold does not control, and any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

In addition, certain Third-Party Sites also may provide links to the Forever Gold website. None of such links should be deemed to imply that Forever Gold.com endorses the Third-Party Sites or any content therein.

Access to any Third-Party Sites is at your own risk and Forever Gold will have no liability arising out of or related to any such websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchases, use of or reliance on any such content, goods, or services available on or through any such Third-Party Sites.

16. International Access

This Site may be accessed from countries internationally. This Site may contain products or references to products that are not available outside of Singapore.

Any such references do not imply that such products will be made available outside Singapore and shall not be construed as an offer to sell the said products.

17. Termination and Effect of Termination

Forever Gold may without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of this Site and immediately revoke all passwords and identification issued to you and deny your access to and use of this Site in whole or in part.

18. Risk of Loss/Other Terms of Sale

The risk of loss for items purchased by you shall pass to you upon delivery of the goods to the third party delivery agents, in compliance to the standard terms of sale.

Delay or damage due to custom clearance or for items lost during third parties’ deliveries, the liability for loss is limited by the terms and conditions stated in the airway bill.

19. Typographical Errors

From time to time, there may be information on this Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice.

20. Conclusion

Please send any questions or comments regarding this site to:

Forever Gold and Jewellery Pte. Ltd.
64D Kallang Pudding Road
#04-00, Singapore 349323